Effective Date: 12th,Sep.2026

At YISON SMART, we want you to feel confident in your purchase. This Refund & Return Policy explains how returns, replacements and refunds are handled for orders placed through yison-smart.com.

1. Return Period

We offer a 30-day return period from the date your order is delivered.

To request a return, please contact us within 30 days of delivery at info@wisdom-business.com and include your order number, the product name and the reason for your request.

2. Eligibility for Returns

To be eligible for a return, the item must be:

• Returned within the applicable return period.

• In unused condition, unless it is defective, damaged or incorrect.

• Returned with original packaging, accessories, manuals and included parts where reasonably possible.

• Accompanied by proof of purchase or order information.

We may ask for photos or videos to help assess a damaged, defective or incorrect item before arranging a return, replacement or refund.

3. Damaged, Defective or Incorrect Items

If your product arrives damaged, defective or incorrect, please contact us within 7 days of delivery.

Please include your order number, a clear description of the issue and supporting photos or videos, including the product packaging where relevant. After review, we will provide return, replacement or refund instructions as appropriate.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is confirmed to be defective, damaged on arrival or incorrectly supplied.

If we approve a return because of our error or a verified defect, we will provide reasonable return instructions. Do not send an item back before receiving return instructions from us.

5. Non-Returnable Items

Unless required by applicable law, the following items may not be eligible for return:

• Products damaged through misuse, accident, unauthorised modification or failure to follow product instructions.

• Products returned incomplete, without essential accessories or with substantial signs of use not related to a verified defect.

• Customised or special-order products, where clearly disclosed before purchase.

6. Refund Processing

Once a returned item is received and inspected, we will notify you of the outcome.

If approved, refunds will be issued to the original payment method within [10] business days after approval. Your bank, card issuer or payment provider may require additional time to process the refund.

Original shipping charges are non-refundable unless the return results from a verified defect, damage or fulfilment error, or where otherwise required by applicable law.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible. We can only cancel an order before it has been processed or dispatched. If an order has already shipped, it will be handled under this Refund & Return Policy.

8. Contact Us

For return, replacement or refund assistance, please contact:

Email: info@wisdom-business.com